Shipping and Delivery Policy

Last Updated: November 2025

1. Introduction

This Shipping & Delivery Policy (“Policy”) outlines the terms and conditions under which PC Pro (PCPro.ae) processes, ships, and delivers orders within the United Arab Emirates. By placing an order, the customer agrees to the terms contained herein.

2. Service Coverage

PC Pro provides delivery services to all Emirates, including:

Dubai
Abu Dhabi
Sharjah
Ajman
Fujairah
Ras Al Khaimah
Umm Al Quwain

3. Processing & Dispatch Time

Orders placed before 3:00 PM (UAE Time) are processed on the same business day.
Orders placed after 3:00 PM, on Sunday, or UAE public holidays are processed on the next business day.

4. Delivery Timeframes

Dubai & Sharjah: 1–2 business days
Other Emirates: 2–4 business days
Pre‑order or special items: As specified on the product page

These timeframes are estimates and may vary due to courier schedules or unforeseen delays.

5. Shipping Fees

Shipping charges (if applicable) are displayed at checkout prior to payment.
Free or discounted shipping promotions may apply when applicable.

6. Shipment Confirmation & Tracking

Upon dispatch, customers will receive a shipment confirmation email or SMS containing tracking details (when available).

7. Delivery Attempts

The courier will attempt delivery twice. If unsuccessful, the shipment may be returned to PC Pro. The customer may be responsible for redelivery fees.

8. Damaged or Missing Items

Customers must report damaged, missing, or tampered packages within 24 hours of delivery.
Evidence such as photos or video may be required for verification.